Returns

We make every effort to ensure that all your purchases are successful. However, it may happen that a purchase does not meet your expectations and you decide to return it. On this page you will find information on how you can return a product.

Please note! We do not carry out product exchanges. Please arrange a return and make a new purchase.

Returning goods

1. If you purchased the product as a consumer, you may withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the parcel is delivered. The direct costs of returning the goods are borne by the buyer.

2. To meet the withdrawal deadline, it is sufficient that you send information about the return before the 14-day period expires.

3. The return policy applies to:

• a consumer, i.e. a natural person entering into a legal transaction with us that is not directly related to their business or professional activity, or
• a natural person entering into a contract directly related to their business activity, where it is clear from the content of the contract that it is not of a professional nature for that person, arising in particular from the subject of the business activity performed by them, made available on the basis of the provisions on the Central Register and Information on Economic Activity (applies to contracts concluded from 1 January 2023).

4. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement.

5. AVAILABLE RETURN OPTIONS

LOGGED-IN CUSTOMERS

1. If you made your purchase as a Registered Customer, log in to your customer account and report your withdrawal from the contract as quickly as possible via the Returns and complaints tab.

2. IMPORTANT: When sending the parcel, be sure to enclose a printed (or handwritten) copy of the Invoice number issued for that order.

3. Send the parcel to the address:

Excellent S.A.
Centrum Logistyczne 7R Logistic
32-002 Kokotów 812e.

Please note! To ensure safe transport, the returned product should be properly protected and sent back in the same form in which it was delivered. We recommend using the original packaging, as it provides the best protection for the product during transport. If the product is damaged in transit due to improper packaging or an inappropriate shipping method, the Customer may be held liable for the reduction in its value.

CUSTOMERS NOT LOGGED IN

1. If you made your purchase as a Guest, you can report your withdrawal from the contract:

a.) by filling in the form below:

b.) by printing, completing and enclosing the form below with the parcel:

Withdrawal from the contract form template

c.) by email to [email protected].

2. IMPORTANT: When sending the parcel, be sure to enclose a printed (or handwritten) copy of the Invoice number issued for that order.

3. Send the parcel to the address:

Excellent S.A.
Centrum Logistyczne 7R Logistic
32-002 Kokotów 812e.

Please note! To ensure safe transport, the returned product should be properly protected and sent back in the same form in which it was delivered. We recommend using the original packaging, as it provides the best protection for the product during transport. If the product is damaged in transit due to improper packaging or an inappropriate shipping method, the Customer may be held liable for the reduction in its value.

Refunds

1. In the event of a return of goods, within 14 days (of withdrawal from the contract) we will refund all payments received from you, no later than 14 days from the day on which we were informed of your decision to exercise the right of withdrawal, or no later than 14 days from the date the shipment is delivered to the warehouse.

2. We will make the refund using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any fees in connection with this refund.