Delivery methods

The delivery cost of each product is specified on the product page of the item ordered. Delivery costs depend on the product category and can be divided into the groups below (prices shown are gross prices):

Parcel locker or courier (small parcel)

18,99 zł

Faucets

Accessories

Drains and siphons

Bathroom accessories

Courier

29,99 zł

Shower sets

Mirrors

Radiators

Shower panels

Courier (half-pallet)

89,99 zł

Washbasins

Toilet bowls

Concealed frames

Bathroom furniture

Courier (Pallet)

149,99 zł

Bathtubs and bath panels

Shower enclosures and screens

Hydromassage baths

Shower trays

1. Goods are shipped only within the territory of the Republic of Poland by courier or sent to an InPost Parcel Locker, depending on the option chosen. The goods are sent to the delivery address specified by the Customer. We do not fulfil orders with collection at the registered office of Excellent S.A.

2. The Customer does not bear shipping costs when ordering goods for a minimum amount of 3999,99 zł.

3. We do not fulfil cash-on-delivery orders.

4. Packaging costs are included in the shipping costs.

5. We process the order once payment for the purchased goods and the delivery costs has been credited.

6. Delivery time depends on the carrier, the type of shipment and the recipient's address. For courier companies this is usually: 1-2 business days. Time to receive the parcel = payment processing time + dispatch time + delivery time. The maximum delivery time (including preparing the goods, handing them over to the carrier and delivery) is 7 business days.

7. The courier is only obliged to deliver the parcel to the specified premises address if the parcel weighs no more than 30 kg. For heavier parcels and pallet shipments, the parcel may only be delivered to the door of the building in which the premises are located. The exception is a courier service with the option of carrying the goods inside.

8. If the Customer does not collect the parcel placed in the parcel locker within 3 days, it will be transported to the nearest InPost Branch. The Customer will be informed by SMS and email of the address where the parcel will be waiting for collection. If the parcel is not collected within 14 days of delivery to the Parcel Locker, InPost will return the parcel to the Sender at the Sender's expense, charging a fee equal to the amount for sending that parcel. The Sender will in turn charge the Customer for these costs.

If you have any questions about delivery costs, please feel free to contact us at: [email protected]