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We make every effort to ensure that all your purchases are successful. However, it may happen that a purchase does not meet your expectations and you decide to file a complaint. On this page you will find information on how you can make a complaint about a product.
1. If the product you ordered is not in conformity with the contract, you may file a complaint in any form you choose.
2. To file a complaint, click the button below and fill in the form describing exactly what the non-conformity of the goods with the contract consists of. Remember to inform us of:
3. You may request the repair or replacement of goods that are not in conformity with the contract. We may carry out a replacement when you request a repair, or a repair when you request a replacement, if bringing the goods into conformity with the contract in the manner you have chosen is impossible or would require excessive costs. If repair and replacement are impossible or would require excessive costs, we may refuse to bring the goods into conformity with the contract.
4. If the goods are not in conformity with the contract, you may submit a statement of price reduction or withdrawal from the contract, once the conditions set out in the regulations have been met. If you have any questions about the complaints process, please contact us. You will find our contact details in the Contact tab.
1. In the case of a complaint, once it has been resolved in your favour, the refund will be made promptly, no later than within 14 days of the date the parcel is delivered to our warehouse.
2. We will make the refund using the same payment method that you used in the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any fees in connection with this refund.
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